When you place your order we'll give you a delivery date, estimated with our standard service and guaranteed with our express service.
If we miss your guaranteed date we will:
- Pull out all the stops to get your order to you for your event
- Refund any express delivery charges
- Give you £20 account credit
- Cancel your order and give you a full refund if you no longer need the goods
Terms & Conditions
We might need your approval before we can process your order. So to avoid any hold-ups, please give us the thumbs-up in the time-scales shown below to keep our on-time guarantee valid. On-time guarantee applies Next Day and 3 Working Day service orders to mainland UK only.
- Next-Day: We'll need your approval within 1hr
- Express: We'll need your approval within 4 hrs
- Standard/Economy: We'll need your approval within 24 hours. Remember to check your junk folder for emails from us, or log into your online account for updates.