---
title: Delivered on time
description: "When you place your order we'll give you a delivery date, estimated with our standard service and guaranteed with our express service. If we miss your guaranteed date we will: Terms & Conditions We mi"
---

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# Delivered on time

When you place your order we'll give you a delivery date, estimated with our standard service and guaranteed with our express service.

If we miss your guaranteed date we will:

- **Pull out all the stops to get your order to you for your event**
- **Refund any express delivery charges**
- **Give you £20 account credit**
- **Cancel your order and give you a full refund if you no longer need the goods**

Terms & Conditions

We might need your approval before we can process your order. So to avoid any hold-ups, please give us the thumbs-up in the time-scales shown below to keep our on-time guarantee valid. On-time guarantee applies Next Day and 3 Working Day service orders to mainland UK only.

- **Next-Day: We'll need your approval within 1hr**
- **Express: We'll need your approval within 4 hrs**
- Standard/Economy: We'll need your approval within 24 hours. Remember to check your junk folder for emails from us, or log into your online account for updates.

[https://www.clothes2order.com/pages/our-promise/](https://www.clothes2order.com/pages/our-promise/)

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